Delivery Policy

1. What we deliver

Agape Infosys sells digital products, subscriptions and software services. Nothing is shipped physically: there are no parcels, no couriers and no shipping charges. What you receive is digital access — activation of a plan on the connected product, and the licence or service it unlocks.

2. How delivery works

1. You complete checkout and pay through one of our payment gateways.
2. Our system receives the payment confirmation and activates your plan — this is the moment of "delivery".
3. You receive an order confirmation and receipt at the email address you checked out with, quoting your order reference (for example AGP-XXXXXX).
4. Your access appears in your client dashboard under My Access, with a direct link to the product you bought.

3. Delivery timelines

• Activation — typically within minutes of payment confirmation.
• Guaranteed maximum — access is live within 24 hours of a confirmed payment, in every case.
• Receipts and invoices — emailed immediately after payment; downloadable any time from your order history.
• Bespoke software deliverables — delivered on the milestones agreed in your statement of work, demonstrated at the end of each sprint.

A payment is "confirmed" when our gateway reports it successful. Bank delays, 3-D Secure holds and wallet settlements sit between your payment and that confirmation and are outside our control — but the 24-hour guarantee starts the moment confirmation reaches us.

4. Where to find what you bought

• My Orders — every order with its receipt and status.
• My Subscriptions — renewal dates and access windows.
• My Access — the products you can open right now.

Not registered yet? Create a client account with the same email you checked out with and every purchase appears automatically.

5. If access has not arrived

Sometimes a payment is confirmed while you are still on the checkout page — refresh your dashboard before anything else. If access is still missing after 24 hours:

• check that the email you signed in with matches the one on the order;
• open the order in your dashboard and confirm its status is Paid;
• Contact us with the order reference — we investigate within one business day and either restore access immediately or refund the payment in full under our Refund Policy.

6. Wrong email at checkout

Access is granted to the subscriber key recorded on the order — usually the email you checked out with. If you used the wrong address, contact us with the order reference and the correct email; once verified, we move the entitlement across.

7. Currency, taxes and receipts

• Prices are charged in the currency shown at checkout.
• Taxes included or excluded are itemised on your receipt.
• Every receipt carries the order reference, amount, date and payment status for your records.

8. Service availability

The product sites we link to are operated by their own owners. We guarantee your entitlement is granted on our side within the timelines above; availability of the destination platform is governed by that platform's own terms.

9. Contact

Delivery questions go through the contact page with your order reference — we reply within one business day.